Responsibilities:

1. Responsible for day-to-day operation of the online stores (Shopee and Lazada platforms)

2. Monitors and ensures that all transactions in assigned online platform/s are well monitored (Sales After sales Claims)

3. Assists Account Executive and Product Specialist with everyday task and activities

4. Obtains and evaluates all relevant information in order to handle inquiries and complaints well

5. Deals directly with customers via call, text or chat

6. Assists in the coordination to other department such as Graphic Design -editing needed banner for Shopee and Lazada

7. Monitors customer’s feedback and review

Qualifications:

Candidate must possess at least Bachelor's/College degree in Business Studies/Administration/Management, Commerce, Mass Communications, or equivalent.
Must have experience in handling online store operations (both Lazada and Shopee)
Excellent communication skills and customer service skills
We also consider undergraduates who have previous related experience.
Business-minded and good at creating selling strategies.
Able to handle customers well.

Benefits:

Excellent company culture
Free accommodation & Devices program
High incentive program
Stock Option Program
Work with local & international brands

Company Intro:

Klaiya is a advertising agency specialize in brand & performance marketing, , E-Commerce Services & Influencer Marketing . We are the center of excellence that helps businesses establish and develop their online presence & brand awareness. With a pool of Marketing Gurus, E-Commerce Experts and Out-of-the-box creatives, we are certainly one of the leading digital marketing solution providers in the Philippines.

Brand We've worked with:

Nestlé | Unilever | URC | Monde Nission | Del Monte

Mega Prime Food | Xiao Mi | Infinix | Unilab | Lock&Lock

E-commerce Associate

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