Job Summary:
We are searching for a friendly and client-focused client relationship manager to develop good relationships with customers by collecting and evaluating feedback to improve our services. The management of complaints and making sure they are sent to the right department for change implementation fall within the purview of client relationship managers.
Job Description:
Build and maintain strong relationships with sellers, owners, and representatives
Collaborate initiatives and progress with internal and external stakeholders
Oversee assigned accounts, including negotiating deals, store optimization, and campaign participation to boost online store sales
Prepare reports on account status
Monitor and analyze the performance of the set KPIs and deliver reports to management.
Qualifications:
Bachelor's degree
Excellent communication skills and customer service skills
Proficient in Microsoft Excel
1-2 years experience in Ecommerce platforms such as Shopee& Lazada
Highly skilled in problem / solution analysis
Benefits:
Government mandated benefits
HMO
Free device program
Monthly commission and bonus
Annual increase
Company events
Opportunities for promotion
Employee stock ownership plan (Stock option)
Check our website to know more: https://klaiya.com/
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FB Page: https://www.facebook.com/klaiya
Tiktok account: https://www.tiktok.com/@klaiyadigital
Company Intro:
Klaiya Digital Solution is a digital consultant that specializes in Inbound performance marketing, website strategies & development, E-Commerce solution and ERP software implementation. We are the center of excellence that helps businesses establish and develop their online presence. With a pool of Marketing Gurus and Out-of-the-box creatives, we are certainly one of the best digital marketing solution providers in the Philippines.