Position Overview:
The Accounts Receivable Specialist will play a critical role in managing the company's receivables process, including invoicing customers, processing payments, and resolving outstanding balances. The ideal candidate will have strong analytical skills, excellent communication abilities, and a customer-focused approach.
Key Responsibilities:
Invoicing and Billing:
Generate and send invoices to customers in a timely and accurate manner.
Verify billing information, including pricing, terms, and discounts.
Maintain billing records and documentation for audit purposes.
Payment Processing:
Record and reconcile customer payments received via various methods, such as checks, credit cards, and electronic transfers.
Apply payments to customer accounts and ensure proper allocation.
Investigate and resolve discrepancies or issues related to payments.
Collections:
Monitor accounts receivable aging reports and follow up with customers on overdue invoices.
Communicate with customers via phone, email, or mail to resolve outstanding balances and ensure timely payment.
Escalate delinquent accounts to management as necessary.
Customer Relations:
Provide excellent customer service and maintain positive relationships with customers.
Address customer inquiries and resolve billing disputes or discrepancies in a timely and professional manner.
Collaborate with sales and customer service teams to address customer needs and concerns.
Reporting and Analysis:
Prepare and analyze accounts receivable aging reports and other financial reports.
Identify trends, patterns, and potential risks related to accounts receivable.
Provide insights and recommendations to improve receivables management processes.
Qualifications:
Bachelor's degree in accounting, finance, or related field preferred.
Minimum of 1-2 years of experience in accounts receivable or related role.
Proficiency in accounting software and Microsoft Excel.
Strong attention to detail and accuracy.
Excellent communication and interpersonal skills.
Ability to prioritize tasks and work efficiently in a fast-paced environment.
Experience with collections and customer service preferred.